Partnerships:

Prokon Build: Value-Add Specialist Products, Training and Technical Support Partnership

The strategic nature of the Prokon partnership affords Ephelele Consulting a platform to offer turnkey solutions by offering value-add products, advance training and technical support. This is of benefit to our clients, which means a one stop shop for all their technical design software requirements and related services.

On-line Support Portal: Deskpro

Log a Support Call:

Prokon Support Portal
Telephone Support

Monday – Friday
08:00 – 17:00

Email Support
Direct Specialist Support
Remote assistance

Support Contract Options:

ADMIN

  • Contract Term – 1 Year
  • Welcome Pack
  • License Management Documentation

SUPPORT

  • E-mail Support
  • Support Portal
  • TeamViewer
  • Call In
  • 30 Total Support Hours
  • 5 Registered Users

ADMIN

  • Contract Term – 1 Year
  • Welcome Pack
  • License Management Documentation

SUPPORT

  • E-mail Support
  • Support Portal
  • TeamViewer
  • Call In
  • 40 Total Support Hours
  • 5 Registered Users

What is TeamViewer?

teamviewer-logo

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. While the main focus of the application is remote control of computers, collaboration and presentation features are included. When TeamViewer is started on a computer, it generates a partner ID and password. The Support Specialist requires the client’s ID and password to gain control over his computer.

TeamViewer Security Info:

Technical security information: TeamViewer uses RSA private/public key exchange (2048-bit) and AES (256-bit) session encryption. In the default configuration, TeamViewer uses one of the servers of TeamViewer.com to start the connection and the routing of traffic between the local client and the remote host machine.

The software then determines how to establish a connection. In 70% of the cases, after the handshake a direct connection via UDP or TCP is established; the other connections are routed through TeamViewer GmbH’s router network (via TCP or HTTP-tunnelling).

Teamviewer offers:

  • Remote control
  • Desktop sharing
  • File transfer
  • Windows, Mac OS X, Linux, iOS and Android
  • User access via web browser
  • No installation required