[fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”60″ padding_right=”60″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”2″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Partnerships:[/title][fusion_text]Prokon Build: Value-Add Specialist Products, Training and Technical Support Partnership

The strategic nature of the Prokon partnership affords Ephelele Consulting a platform to offer turnkey solutions by offering value-add products, advance training and technical support. This is of benefit to our clients, which means a one stop shop for all their technical design software requirements and related services.[/fusion_text][one_fifth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][flip_boxes columns=”1″ class=”” id=””][flip_box title_front=”” title_back=”Log a Support Call:” text_front=”On-line Support Portal: Deskpro” background_color_front=”#ffffff” title_front_color=”” text_front_color=”#999999″ background_color_back=”#353535″ title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” icon=”fa-cogs” icon_color=”#f68b1f” circle=”no” circle_color=”” circle_border_color=”” icon_rotate=”” icon_spin=”no” image=”” image_width=”35″ image_height=”35″ animation_type=”0″ animation_direction=”down” animation_speed=”1″]Prokon Support Portal[/flip_box][/flip_boxes][/one_fifth][one_fifth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][flip_boxes columns=”1″ class=”” id=””][flip_box title_front=”” title_back=”” text_front=”Telephone Support” background_color_front=”#ffffff” title_front_color=”” text_front_color=”#999999″ background_color_back=”#353535″ title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” icon=”fa-headphones” icon_color=”#f68b1f” circle=”no” circle_color=”” circle_border_color=”” icon_rotate=”” icon_spin=”no” image=”” image_width=”35″ image_height=”35″ animation_type=”0″ animation_direction=”down” animation_speed=”1″]

Monday – Friday
08:00 – 17:00

[/flip_box][/flip_boxes][/one_fifth][one_fifth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][flip_boxes columns=”1″ class=”” id=””][flip_box title_front=”” title_back=”Email to:” text_front=”Email Support” background_color_front=”#ffffff” title_front_color=”” text_front_color=”#999999″ background_color_back=”#353535″ title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” icon=”fa-paper-plane” icon_color=”#f68b1f” circle=”no” circle_color=”” circle_border_color=”” icon_rotate=”” icon_spin=”no” image=”” image_width=”35″ image_height=”35″ animation_type=”0″ animation_direction=”down” animation_speed=”1″]support@prokon.com[/flip_box][/flip_boxes][/one_fifth][one_fifth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][flip_boxes columns=”1″ class=”” id=””][flip_box title_front=”” title_back=”” text_front=”Direct Specialist Support ” background_color_front=”#ffffff” title_front_color=”” text_front_color=”#999999″ background_color_back=”#353535″ title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” icon=”fa-users” icon_color=”#f68b1f” circle=”no” circle_color=”” circle_border_color=”” icon_rotate=”” icon_spin=”no” image=”” image_width=”35″ image_height=”35″ animation_type=”0″ animation_direction=”down” animation_speed=”1″] View Specialists[/flip_box][/flip_boxes][/one_fifth][one_fifth last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][flip_boxes columns=”1″ class=”” id=””][flip_box title_front=”” title_back=”” text_front=”Remote assistance” background_color_front=”#ffffff” title_front_color=”” text_front_color=”#999999″ background_color_back=”#353535″ title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” icon=”fa-download” icon_color=”#f68b1f” circle=”no” circle_color=”” circle_border_color=”” icon_rotate=”” icon_spin=”no” image=”” image_width=”35″ image_height=”35″ animation_type=”0″ animation_direction=”down” animation_speed=”1″]Get TeamViewer[/flip_box][/flip_boxes][/one_fifth][/fullwidth][fullwidth background_color=”#e9eaee” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”2″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Support Contract Options:[/title][fusion_tabs design=”classic” layout=”horizontal” justified=”yes” backgroundcolor=”” inactivecolor=”” bordercolor=”” class=”” id=””][fusion_tab title=”GOLD SUPPORT CONTRACT” icon=”fa-headphones”][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_text]ADMIN

  • Contract Term – 1 Year
  • Welcome Pack
  • License Management Documentation

[/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_text]SUPPORT

  • E-mail Support
  • Support Portal
  • TeamViewer
  • Call In
  • 30 Total Support Hours
  • 5 Registered Users

[/fusion_text][/one_half][/fusion_tab][fusion_tab title=”PLATINUM SUPPORT CONTRACT” icon=”fa-headphones”][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_text]ADMIN

  • Contract Term – 1 Year
  • Welcome Pack
  • License Management Documentation

[/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_text]SUPPORT

  • E-mail Support
  • Support Portal
  • TeamViewer
  • Call In
  • 40 Total Support Hours
  • 5 Registered Users

[/fusion_text][/one_half][/fusion_tab][/fusion_tabs][/fullwidth][fullwidth background_color=”” background_image=”https://ephelele.co.za/wp-content/uploads/2016/01/AutoCAD_Airport_1.jpg.jpg” background_parallax=”fixed” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”80px” padding_bottom=”” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][tagline_box backgroundcolor=”description=” shadow=”yes” shadowopacity=”0.7″ border=”1px” bordercolor=”” highlightposition=”top” content_alignment=”center” link=”” linktarget=”_self” modal=”” button_size=”” button_shape=”” button_type=”” buttoncolor=”” button=”” title=”What is TeamViewer?” description=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””]teamviewer-logo

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. While the main focus of the application is remote control of computers, collaboration and presentation features are included. When TeamViewer is started on a computer, it generates a partner ID and password. The Support Specialist requires the client’s ID and password to gain control over his computer.

[/tagline_box][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_half last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][title size=”3″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]TeamViewer Security Info:[/title][fusion_text]

Technical security information: TeamViewer uses RSA private/public key exchange (2048-bit) and AES (256-bit) session encryption. In the default configuration, TeamViewer uses one of the servers of TeamViewer.com to start the connection and the routing of traffic between the local client and the remote host machine.

The software then determines how to establish a connection. In 70% of the cases, after the handshake a direct connection via UDP or TCP is established; the other connections are routed through TeamViewer GmbH’s router network (via TCP or HTTP-tunnelling).

[/fusion_text][/one_half][one_half last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][title size=”3″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Teamviewer offers:[/title][checklist icon=”fa-chevron-right” iconcolor=”#c1c1c1″ circle=”no” circlecolor=”” size=”13px” class=”” id=””][li_item icon=”fa-chevron-right”]Remote control[/li_item][li_item icon=”fa-chevron-right”]Desktop sharing[/li_item][li_item icon=”fa-chevron-right”]File transfer[/li_item][li_item icon=”fa-chevron-right”]Windows, Mac OS X, Linux, iOS and Android[/li_item][li_item icon=”fa-chevron-right”]User access via web browser[/li_item][li_item icon=”fa-chevron-right”]No installation required[/li_item][/checklist][/one_half][/fullwidth]